Shipping Policy

At Jewel Prom & Pageant, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

In-stock items typically ship within 1–3 business days after your order is placed. Orders placed on weekends or holidays will be processed the next business day.

Special order items, including gowns ordered directly from a designer, will have longer processing times. Estimated arrival dates will be communicated when applicable.

Shipping Methods

Available shipping options and costs are calculated at checkout. Once your order ships, you'll receive a confirmation email with tracking information.

Event Dates

Our products are purchased for important occasions such as prom, homecoming, pageants, weddings, and other special events. We encourage customers to order well in advance of their event to allow adequate time for shipping and alterations.

While we'll do everything we can to process orders promptly, we cannot guarantee delivery by a specific event date and are not responsible for carrier delays.

Shipping Address

Please carefully review your shipping address before placing your order. Orders returned due to an incorrect or incomplete address provided by the customer may be subject to additional shipping charges before being reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, responsibility for delivery rests with the carrier. Jewel Prom & Pageant is not responsible for lost, stolen, delayed, or misdelivered packages.

Damaged Shipments

All purchases are final sale. Jewel Prom & Pageant is not responsible for damage that occurs during shipping or transit. We encourage customers to inspect their package upon delivery. If your package arrives visibly damaged, please notify the shipping carrier immediately and contact us within 48 hours of delivery. While we cannot guarantee a replacement, refund, or exchange, we will gladly assist you in working with the shipping carrier when possible.

Final Sale

All purchases are final sale. All formalwear merchandise is non-refundable. An Exchange for in-store credit is available within 14 days of purchase with original tags attached. Because of this policy, we encourage customers to carefully review sizing, product details, and shipping information before placing an order. If you have any questions, our team is happy to help prior to purchase.